Since we launched in 2006, our articles have been read more than 1 billion times.I bought a Microsoft Bluetooth Notebook Mouse 5000 about six months ago and started using it with my Windows 7 laptop.Dont get me wrong, the mouse itself is great and I have no issue with it.
No amount of trouble shooting will fix it, short of outright removing the mouse from the Devices menu and then re-syncing it. Bluetooth Hid Device Full Out ReI cant just turn the mouse on and off, I have to full out re-install it, if you will. Barring that my actual mouse is defective and theres no fixing it, what can I do to remedy the situation. For months weve been meaning to take a moment to troubleshoot an identical problem: we too have a Windows 7 laptop laying around the office that frequently forgets it has a little Bluetooth friend. Now that your email has lit a fire under us, lets boot up the ole laptop in question and document the troubleshooting steps required to remedy the situation. Bluetooth Hid Device Drivers By SearchingThat said, the first stop should always be to check for device drivers by searching for the devices name and your operating system. In the case of the Microsoft mouse youre using there are no device-specific drivers as it uses the generic Windows ones. Bluetooth Hid Device Manual Fixes WereBefore attempting the manual fixes were about to outline you should ensure you have the most current drivers for your Bluetooth radio. If youre using generic Windows drivers for the Bluetooth radio youll likely find several of the settings you need to toggle will be unavailable. Open your Windows start menu and type Services in the search box or hit WINR and type services.msc in the run dialog box to launch the Services menu. Sort the columns by name and look for the Bluetooth Support Service entry. In the Properties menu look for the Startup type entry under the General tab. While poor drivers or poor Service management may have been the culprits, its also possible that your laptop is aggressively managing the power for Bluetooth devices and, in the process, dropping the Bluetooth connection. You need to look down through the sections of the Device Manager for any mention of a Bluetooth device andor mouse and check the properties of each instance. Look under Bluetooth Radios, Mice and other pointing devices, and System devices. What youre looking for is Power Management tabs like this one. In addition to checking through everything for anything Bluetooth related dont neglect the USB section at the bottom if you have a mouse connected via any kind of USB dongle. If you do, youll have to comb through the USB devices listed in the Universal Serial Bus controllers section to ensure that the computer isnt set to turn off USB portshubs to save power (which would cause communication problems with the USB-powered dongle and the mouse). If youre not enjoying interruption free mouse use at this point wed strongly recommend finding another Bluetooth mouse to test the system with to rule out a faulty mouse andor Bluetooth dongle. He has over a decade of experience in publishing and has authored thousands of articles at Review Geek, How-To Geek, and Lifehacker. Jason served as Lifehackers Weekend Editor before he joined How-To Geek.
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